Frequently Asked Questions
- Call us at 888-664-4222.
- We will conduct an initial phone consultation and schedule a free in-home evaluation.
- The in-home evaluation is a good chance for you and us to determine whether or not our services are a good fit for your family.
- We will match you with a personal care worker and design a customized care plan for you. The process may take a couple of days, as it is important to find the right fit.
- On the first day of service, you will meet with your personal care worker and a coordinator to review and make any needed modifications to your customized care plan.
At this time, we do not accept insurance as a source of payment.
We are in the process of obtaining our Medicare, and Medicaid provider numbers and should have this on board by the fall of 2017.
Yes, we can provide services wherever your loved one lives.
VitalCare’s entire service offering is built around you, the consumer.
The services we provide are customized to your individual needs. If you need something unique, we are here to help.
Yes. All our employees have been through a thorough hiring process including:
- reference checks
- criminal background check
- Colorado Department of Regulatory Agencies license verification
- Office of Inspector General Medicare Exclusion check
- drug testing
- skills testing
- and multiple interviews
We also train each employee and have an official process for verifying competence prior to service.
Yes! We provide scheduled care every day of the year including holidays.
Holiday rates are 1.5 times the normal hourly rate.
Just give us a call at 888-664-4222.
We rent a variety of equipment.
If you need an item that is not on the following list, please feel free to reach out to us. Our suppliers can typically satisfy special requests within 72 hours. Below are some of the items we rent on a regular basis.
- Forearm crutches
- Knee scooters
- Bathroom commodes
Home care agencies provide a measure of verifiability and accountability that is lacking with private contractors. While you may get lucky and find the perfect in-home care provider online, you will most likely need to sift through many under-qualified candidates. VitalCare ensures that your care provider will be well qualified and well trained.
We are licensed by the State of Colorado, members of Home Care Association of America, and Home Care Association of Colorado. We recruit, screen, hire, train, and supervise our employees. Our personal care workers who come to your home are employees of VitalCare. You hire us, and we’ll find you a care provider you love.
Perhaps more importantly, we take care of all the administrative details. These details include:
- Hiring. A registry will give you a list of potential caregivers. It is up to you to perform background checks, check references, and discuss duties, expectations, salary and experience. You will need to take care of all of these administrative details while trying to find the perfect fit for your family. By contrast, a professional home care agency will send a bonded, licensed caregiver who is matched to your family’s needs and personality.
- Training. VitalCare in-home care providers continually undergo professional development training for physical and psychological ailments. Our training is tailored to each care provider’s specific assignment, so someone working with an Alzheimer’s client may receive training specific to memory care, whereas a provider working with a cancer patient will receive more support for physical ailments.
- Supervision. Once you hire a caregiver, how do you know he or she is providing the care you need for your loved one? How do you address perceived gaps between what you expect and what the care provider does? Professional home care agencies like VitalCare continuously supervise and evaluate their care providers, ensuring attendance, compliance, and over-the-top service.
- Payroll taxes. Withholding for employee taxes can be confusing and exposes you to compliance risks. Penalties for noncompliance can include fines and even criminal charges. VitalCare takes care of payroll, including federal and state taxes, Social Security, Medicare and unemployment.
- Work-related injuries. Eldercare workers are at risk of sprains and strains from lifting clients, automobile injuries, and falls. Meanwhile, homeowner’s policies usually exclude coverage for employees in the home. Some agencies completely alleviate personal injury risk by subscribing to worker’s compensation insurance and personal injury protection. VitalCare is among those agencies.
- Backup. What if your caregiver quits on short notice? And what about vacation? Families who contract care providers independently must scramble to cover their loved one’s care upon those occasions. Professional agencies like VitalCare are equipped to provide a backup caregiver if your regular caregiver can’t make it—even at the last minute.
- Discipline. What if the caregiver isn’t performing up to your expectations? What if he or she arrives late, misses shifts, or isn’t caring for your loved one as requested? If your caregiver is an employee of a professional agency like VitalCare, you can report problems to a manager rather than attempting to handle issues alone.
- Ensuring your loved one’s safety. The eldercare profession attracts some scam artists, abusive people, and worse. VitalCare performs criminal background checks and contacts previous employers before hiring a caregiver. The agency will take responsibility and deal with law enforcement in the rare case that there is a “bad apple”.
- Termination. What if the caregiver just doesn’t work out? Firing someone is never easy and there may be unemployment claims to deal with. If your caregiver is employed by a professional home care agency, the agency will be able to provide you with a different caregiver.
- Cost. When you’re first comparing prices, it might seem cheaper to hire from a registry, but don’t forget the hidden costs of serving as your caregiver’s employer. You may need to pay an accountant, elder law attorney or geriatric care manager to help with payroll and other human resources tasks. You may lose income when you must take time off from work to fill in when a caregiver doesn’t show up. There is additional compliance and personal injury risk. With an agency, you are getting an array of legal and human resources support tasks and protections.
Our services are billed hourly at $25 – $40 per hour with a minimum of 2-4 hours per visit, depending on the type of work we are performing.
Nope. We also provide in-home care services to children, new mothers, individuals with disabilities, victims of accidents, people recovering from a recent illness or surgery, and anyone who needs a little help getting around the house.
Our team will build a custom care plan to meet your loved ones needs no matter what the case.